Support

Common questions

• About Pro

  Glow needs a Pro subscription to scan; there is no free tier. Choose yearly, which starts with a 3-day free trial for Apple IDs that Apple treats as eligible, or monthly. Both are billed by Apple and renew automatically until you cancel. Pro includes up to 10 scans a day. To see the plans, open Settings and tap See plans.

• Manage or cancel your subscription

  In the app, go to Settings, then Subscription, then Manage subscription. You can also cancel in your Apple ID settings. Deleting the app does not cancel a subscription.

  Open Apple subscription settings

• Restore a purchase

  On a new phone, or after signing in again, sign in to the account you subscribed with. Then go to Settings, then Subscription, and tap Restore purchases.

• Request a refund

  Every purchase goes through Apple, so Apple handles all refunds. We cannot issue, approve or refuse one.

  Request a refund from Apple

• Change your skin profile

  Go to Settings, then Skin profile, to change your skin type, sensitivity, sun response or goals. Glow rebuilds your latest routine from the results it already has. It needs no new photo and uses none of your daily scans, but it does need an active Pro subscription and your consent.

• Withdraw your consent

  Go to Settings, then Legal, and tap Withdraw consent. Glow stops analysing new selfies unless you agree again. Results you already have stay in your account until you delete the account or ask us to delete them.

• Delete your account and data

  You can delete your account from inside the app. It permanently removes your scan results, your routine, your skin profile, your photos and your consent record.

  How to delete your account

• Access, correct or export your data

  Email us and we will handle it by hand. We respond within one month, or within 45 days for consumer health data requests from Washington and Nevada.

  Email help@daappventures.com